Shipping policy
Shipping Policy
Thank you for shopping with Tabwee. We aim to process and deliver your order as efficiently and reliably as possible.
Shipping Coverage
We currently ship within the United States and to selected international destinations.
For U.S. orders, free standard shipping is available on orders over $50, excluding Alaska, Hawaii, and Puerto Rico. Shipping charges for destinations or shipping methods that do not qualify for free shipping will be displayed at checkout.
International shipping availability and applicable rates depend on the destination and will be shown at checkout when available.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays. Orders placed during weekends or holidays will be processed on the next available business day.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Times
Estimated delivery times after order processing are generally:
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Standard Shipping: 2–10 business days
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Priority Shipping: 2–5 business days
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Express Shipping: 1–3 business days, where available
Available shipping methods may vary depending on the destination, product, warehouse location, and order value.
Delivery estimates are provided for reference and are not guaranteed delivery dates. Carrier delays, severe weather, public holidays, customs processing, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.
Multiple Shipments
Tabwee works with multiple fulfillment locations. If your order contains multiple products, your items may occasionally be shipped separately.
When this occurs, you may receive more than one tracking number for the same order. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Order Tracking
Once your order has been processed and shipped, tracking information will normally be sent to the email address provided during checkout.
Please allow some time for the carrier's tracking system to update after you receive your tracking number.
If you have not received your shipping confirmation or tracking information, please contact us at:
Please include your order number so that we can assist you more efficiently.
International Shipping
International shipping may be available to selected destinations, including Canada, the United Kingdom, and certain European countries.
Delivery times for international orders may vary depending on the destination, carrier, customs processing, and other local conditions.
Import duties, customs fees, taxes, or other charges imposed by the destination country may apply. Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
International shipping availability and applicable charges will be displayed at checkout where supported.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment. However, changes cannot be guaranteed once an order has entered processing or has already been shipped.
Order Changes and Cancellations
We process orders promptly, so changes or cancellations may not always be possible after an order has been placed.
If you need to change or cancel your order, please contact us as soon as possible at:
If the order has already been shipped, it can no longer be canceled and may need to be handled in accordance with our Return & Refund Policy.
Lost, Damaged, or Missing Packages
If your package arrives damaged, appears to be lost in transit, or tracking indicates delivery but you cannot locate the package, please contact us as soon as possible at:
Please provide your order number, tracking information, and any relevant photos or details.
We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.
For packages marked as delivered, we recommend first checking with household members, neighbors, building management, or the local carrier before contacting us.
Signature Requirements
Certain higher-value orders may require a signature upon delivery for security purposes.
If a signature is required for your order, this may be indicated in your shipping confirmation or tracking information.
Delivery Delays
Tabwee cannot guarantee an exact delivery date because delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, transportation disruptions, and public holidays.
If your shipment appears to be significantly delayed, please contact us and we will assist you with checking its status.
Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Tabwee Customer Support
Email: support@tabwee.shop
Phone: +86 18814378824
U.S. Service Address:
5701 Fresca Dr
La Palma, CA 90623
United States