Refund policy
Return & Refund Policy
We want you to feel confident when shopping with Tabwee. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, the item must be:
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In the same condition in which it was received
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Unused and unworn
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In its original packaging
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Complete with all original accessories, manuals, and components, where applicable
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Accompanied by a receipt or other proof of purchase
How to Request a Return
To request a return, please contact our customer support team at:
Please include your order number and the reason for the return.
Once your return request has been reviewed and approved, we will provide return instructions, including where and how to send the item.
Returns must be sent to the return address provided by our customer support team.
Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
For any questions regarding a return, please contact:
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@tabwee.shop.
Please provide your order number and, where applicable, photographs or other information showing the issue so that our team can review the situation and provide an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Personalized or custom-made products
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Products that cannot be returned for health, hygiene, or safety reasons after being opened
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Hazardous materials, flammable liquids, or gases
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Gift cards
Please contact us before returning an item if you are unsure whether it is eligible for return.
Sale or clearance items may be subject to different return conditions where clearly stated on the product page or at the time of purchase.
Exchanges
If you would like a different product, model, size, or variation, please contact us.
Where an exchange is not available, the simplest option is to return the eligible item and place a new order after the return has been approved.
European Union Right of Withdrawal
If your order is delivered to a country where applicable consumer protection laws provide a statutory right of withdrawal, those rights will apply in addition to this policy.
For customers in the European Union, this may include the right to cancel an eligible purchase within 14 days of receiving the goods, subject to applicable laws and exceptions.
Returned products must meet the applicable return conditions unless otherwise required by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions about returns, refunds, damaged products, or exchanges, please contact:
Tabwee Customer Support
support@tabwee.shop